The main objective of creating this mobile application is to facilitate the organization to easily manage customer feedback and take necessary actions on it.

Super Admin Module

• Login
  • Super admin can log in into the system by entering the credentials.
• Companies
  • Super admin will navigate to companies listing page, add the new company and company’s branch.
• Branch Listing:
  • Super admin can view the branch listing details.
• Aspects
  • Super admin can add the aspects to provide reviews and ratings.
• Super Admin Account
  • Super admin can manage their account by entering the required details.

Company Employee Module

• Dashboard

A company employee will view the following details on the dashboard.

• Overall Rating branch wise
• NPS Count
• NPS Score
• Respondent
• Reviews
• Positive, Neutral, Negative
• Weekly NPS Chart-Facility to filter by dates
• Department wise NPS-Filter by branch
• Sentiments bar graph (Reviews)
• Leaderboard
• Complaints list
• Latest Reviews

• Questions
  • Company employees can manage the questions with diverse criteria.
• Complaints
  • Company employees can view the complaint list as Feedback Complaints and Questions Complaints.
• Company Reports
  • A company employee will view the reports for complaint graphical and tabular form.
  • Company admin can filter, search and export the reports.
• Bulk Emails
  • Company employees can send bulk emails.
• Bulk SMS
  • Company employees can send bulk SMS.
• Add New SMS
  • Company employee can add the new SMS with the details:
• Company Employee Account
  • Company employees can manage their account with the details.
• Edit Profile
  • Company employees can edit their personal details.

Company Admin Module

• Login
  • Company admin can log in into the system by entering the credentials:
• Dashboard
  • A company admin will navigate to dashboard after successful login into the system. Admin will view the Overall Rating branch wise, NPS Count, NPS Score, Respondent, Reviews, NPS Chart-Facility, Department wise NPS-Filter by branch, Sentiments bar graph, Leaderboard, Complaints list and Latest Reviews.
• Department
  • Company admin can add/edit/delete the departments.
• Employees
  • Company admin can add/edit/delete their employees.
• Company and Branches
  • Company admin can add the employees and the branches for their company.
• Bulk Emails
  • Company admin can send bulk emails to employees.
• Escalation Groups
  • Company admin can add the escalation group for complaints. If the user has added any complaints, then there are three levels for the company that the complaint will be solved; initially, the complaint will be viewed by the level 1 employee. And if they can’t solve it in a given time, then the complaint will be considered to the level 2 employee and then level 3.

• Net Promoter Score (NPS) Reports
  • Company admin can view the aspects reports as Department, Date, NPS, Total Reviews, Promoters, Passives and Detractors.

We provided the client with a bespoke SaaS-based web solution to cater to their specific needs that comprised of 3 components:

• A super admin interface that allowed the product admin to various onboard companies and moderate access permissions.
• Admin panel access for the company and its employees with different roles to access consumer feedback and other processes.
• A system-generated front-end interface for end customers of the companies to provide feedback for services consumed.