Driving Operational Excellence with a Custom Laboratory Information Management System (LIMS)

Established over 80 years ago, our client is a third-generation, US FDA-approved medical laboratory based in the United States. With a longstanding reputation for scientific precision and regulatory compliance, the lab specializes in cannabis and hemp testing. Their commitment to innovation and quality necessitates the modernization of their laboratory information systems to maintain their competitive edge.

Client

A third-generation analytical lab from the US

Service

Custom Laboratory Information Management System (LIMS) Development

Timeline

2 years

Goal

The aim was to streamline laboratory operations by reducing turnaround time (TAT), enabling real-time visibility into testing workflows, and improving customer experience — ultimately driving higher efficiency, stronger client relationships, and better return on investment (ROI).

Challenge

Manual processes, disjointed lab communication and lack of centralized data lead hindered scalability and lower customer satisfaction which affected the overall operational ROI.

Outcome

Deploying a tailor made Laboratory Information Management System (LIMS) reduced turnaround times by up to 40%, enabling the lab to process higher number of samples with enhanced speed and accuracy.

Real-time workflow tracking and streamlined communication reduced manual errors by 60%. This led to 25% increase in overall throughput and 30% improvement in customer NPS score, thus enhancing lab’s overall efficiency and ROI.

Brief

An established, FDA-approved analytical laboratory faced workflow inefficiencies in sample testing and order processing. These issues resulted in delays, manual errors, and communication gaps. To address these challenges, a bespoke Laboratory Information Management System (LIMS) was proposed. The aim was to streamline workflows, reduce turn around time (TAT), and improve data security, leading to faster, more accurate results.

Challenges

The client struggled with several operational hurdles, including

Ineffective sample tracking and frequent delays.
Disjointed communication between lab staff and users.
Paper-based submissions are causing errors and information loss.
Mismanaged inventory and equipment, leading to downtime.
Outdated systems jeopardize data security.

Solution

A holistic Medical Laboratory Management Software was implemented to:

Automate sample testing and task assignments.
Enable real-time sample tracking and streamlined communication.
Automate inventory management and equipment tracking.
Enhance data security through encryption and compliance with industry standards.

Impact

Post-implementation, the laboratory experienced:

40% faster sample processing times.
Seamless communication between lab staff and users.
60% reduction in follow-up inquiries due to real-time tracking.
Improved data security and operational efficiency, leading to higher customer satisfaction.

86.6%

Client Retention Rate

200+

Delivered Assets

6.4X

ROI of Re-Design