Jump to Section
4 Min Read time
A leading tech-enabled delivery company in the USA struggled to manage policy-related queries across a vast fleet operation. Their HR and operations teams were buried in redundant questions, while employees fumbled through outdated folders for simple SOPs.
We deployed a custom Retrieval-Augmented Generation (RAG) chatbot that instantly answered queries, reduced HR workload by 75%, and turned their unstructured chaos into searchable knowledge.
Managing a large delivery fleet across multiple states isn’t just about moving packages—it’s about people, policies, and keeping everyone aligned.
The client had invested heavily in digital tools, but their internal knowledge was scattered across emails, PDFs, intranet pages, and cloud folders.
Simple queries like “What’s the late delivery penalty?” or “Can I claim mileage for XYZ?” became multi-hour scavenger hunts. Employees often relied on outdated documents or conflicting information, creating compliance risks.
The bottleneck? HR and ops teams acting as human search engines—manually finding, forwarding, or copy-pasting answers dozens of times a day.
The client needed a smarter way to deliver consistent answers, without adding headcount.
Policy documents were scattered, unstructured, and impossible to retrieve quickly.
Routine queries consumed most of their daily bandwidth, leaving little time for strategic work.
Different teams gave different answers, fueling confusion and compliance risks.
We built a custom RAG-based chatbot that transformed scattered files into a searchable, secure knowledge hub.
Ingested and chunked 500+ SOPs, policies, and manuals into a secure vector store (FAISS/OpenSearch).
Integrated with OpenAI/Amazon Bedrock for contextual, high-accuracy responses across HR, fleet, and operations.
Ensured sensitive data stayed restricted to authorized personnel.
No new apps to learn—employees accessed answers in the tools they already used.
Gave HR/IT teams analytics, usage insights, and a feedback loop for continuous improvement.
Let’s talk about building your own intelligent knowledge layer—with zero extra headcount.
Read how we have transformed businesses along the way.
Growth doesn’t have to wait. With Technostacks certified Zoho expertise, a global chemical leader turned years of ERP setbacks into measurable wins: faster deployment, lower costs, and AI-…
Reduce human intervention in restaurant bookings by 90%, while giving every caller a smooth, intelligent ordering experience without hiring another soul.
Sending a Balikbayan box from Sydney to Manila can be seamless, tracked from the moment it’s picked up at your doorstep to the second it reaches your loved one’s hands, all without the h…
Improving system performance by 23%, cutting downtime incidents by 80%, and saving nearly $1 million annually, all while future-proofing critical infrastructure for a multi-business global e…
Parsing resumes, aligning stakeholder input, and generating compliant, role-specific documents, all done faster than your next coffee break.
Convert raw ultrasound scans into quantified arterial insights—automatically, accurately, and in under a minute. No fatigue. No backlog. No bottlenecks.
Configuring and managing heating cables across sub-zero zones without ever touching a control panel. That’s what we delivered: a fully connected, mobile-powered frost protection system tha…
Predict product demand with laser precision, cut holding costs, optimize stock levels, and boost revenue, all while saying goodbye to guesswork.
Imagine cutting your lab’s turnaround time by 60%, freeing up analysts to focus on high-value work that drives measurable ROI-all without adding headcount.
Have a challenge?Let us know.