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An Australian logistics provider specializing in shipping parcels to the Philippines was bogged down by manual workflows, inconsistent tracking, and coordination challenges across multiple delivery partners. We built a full-suite web and mobile platform that automated container management, shipment tracking, and agent coordination streamlining the process end-to-end, boosting efficiency, and enhancing visibility for both the business and senders.
Balikbayan boxes aren’t just parcels — they’re care packages, lifelines, and emotional connections for Filipinos abroad. But shipping them involves complex logistics: coordinating first-mile pickups, managing fixed-size containers with varying parcel dimensions, and tracking across sea routes with minimal visibility. The client’s existing process was entirely manual, prone to errors, and offered little transparency to senders.
We partnered to design and develop a scalable logistics platform that replaced fragmented, paper-heavy workflows with an automated, integrated solution — transforming how parcels are sent, tracked, and delivered.
First-mile and last-mile deliveries were handled by different companies, making scheduling and updates cumbersome.
Handling fixed-size containers while accommodating boxes of different sizes required careful capacity tracking and booking accuracy.
Sea freight tracking was fragmented, leaving both senders and the logistics provider in the dark about shipment status.
Shipment creation, barcode generation, and packaging slips were done manually, slowing down operations and increasing the risk of errors.
Senders had no real-time way to track their parcels or manage pickups, resulting in repeated inquiries and operational strain.
We delivered a fully integrated web and mobile platform designed for agents, drivers, and forwarding partners. Key features included:
Create and manage shipment details from origin to delivery, including itemized contents.
Book, assign, and track pickups and deliveries, with options for senders to drop off parcels.
Real-time visibility for both the company and senders, from pickup to final delivery.
Tools to track container capacity, size, and booking details for accurate load planning.
Manage agent assignments, pricing, and performance from a single dashboard.
Auto-assign pickups, generate barcodes, and create packaging slips instantly.
Before the platform, Arnel, a forwarding agent in Manila spent most of his day juggling spreadsheets, calling partner couriers for status updates, and manually matching parcels to containers. Delays were common, and frustrated senders would flood his phone for updates.
With the new system, Arnel logs in each morning to see real-time updates, pre-generated labels, and optimal container load plans. He now spends less time chasing information and more time ensuring smooth deliveries.
For the client, this means happier customers, faster operations, and the ability to scale without a proportional increase in staffing.
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The developed platform automates and streamlines the process of last-mile delivery to the Philippines. It facilitates the management of shipments from pickup to delivery, providing tracking…
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