Technostacks logo

Brief

The sales chatbot leverages Generative AI to resolve inefficiencies in sales conversations. By integrating data from past projects and incorporating compliance-specific information, the chatbot ensures accurate, relevant responses. It matches client queries with pre-existing solutions using keyword algorithms and parameterized data filtering.

Challenges

  1. Knowledge Gap: Sales representatives lacked insights into technical and regulatory aspects of solutions.
  2. Extended Response Time: Conversations were delayed as teams searched for relevant information.
  3. Compliance Risks: Manual sharing of project details risked breaches of sensitive client data.
  4. Fragmented Knowledge Base: No centralized repository for previous projects, features, or certifications.
Image 1 Image 1

Solution

The sales chatbot employs:

  • Generative AI Models: Integrated with OpenAI and AWS SageMaker for advanced natural language processing.
  • Keyword Matching Algorithms: Filters projects based on compliance, features, and technology stack.
  • Project Categorization: Organized database of past projects segmented by country, business category, and technology.
  • Compliance and Certifications Module: Ensures data security and compliance (e.g., HIPAA, GDPR).

Impact

  1. Faster Response Time: Improved TAT for client queries, with early pilot tests showing a 50% reduction in average conversation duration.
  2. Enhanced Accuracy: Tailored responses ensure alignment with client requirements.
  3. Compliance Assurance: Prevents unintentional breaches of client or regulatory guidelines.
  4. Global Scalability: Customized pitches based on regional certifications and market needs.

We’ve designed solutions
for unique challenges.

Read how we have transformed businesses along the way.

Previous Work
Next Work

Lets Talk

Have a challenge?Let us know.